Need to resolve conflict at home or in the workplace? These five ways can help you get started in the right direction…
- Identify the problem.
- Speak with a purpose. Think before you speak.
What is the point you are trying to make?
- State your viewpoint clearly and concisely.
- Keep your tone calm. Two (or more) persons speaking loudly in order to be “heard” are rarely listened to.
- Be gracious no matter what the outcome. It is alright to agree to disagree. Conflicts are not contests, the goal is not to win, it is to resolve a problem.