Need to resolve conflict at home or in the workplace? These five ways can help you get started in the right direction…

  1. Identify the problem.
  2. Speak with a purpose. Think before you speak.
    What is the point you are trying to make?
  3. State your viewpoint clearly and concisely.
  4. Keep your tone calm. Two (or more) persons speaking loudly in order to be “heard” are rarely listened to.
  5. Be gracious no matter what the outcome. It is alright to agree to disagree. Conflicts are not contests, the goal is not to win, it is to resolve a problem.